Carers You Can Trust

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Carers You Can Trust

You are placing your trust in us, to not only look after yourself or a loved one, but you are also letting someone into your home. We respect this and employ our own comprehensive recruitment and training policies to ensure that we provide an excellent home care service, and our staff is trustworthy and reliable.

We firmly believe that our carers are amongst the best in Cardiff. Our recruitment procedure is robust, and we will only employ carers who are either already experienced, or demonstrate they have the key skills required to be an effective carer.

Quite a few of our carers have joined us after caring for their own family members and have a desire to want to care for others.

We have our own training centre in our Roath office. The senior management team have written and deliver their own training courses, and when required we contract the services of external professional trainers to deliver specialist courses.

Our carers are encouraged to study for professional care qualifications including QCF Level 2 in Health & Social Care. We fund their studies and allow them time off for the courses.  The more knowledge they acquire, the more beneficial they will become for our service users.

We currently employ over 40 carers and regularly track and review their progress, including spot checks on customer premises to make sure they are delivering the exacting levels of home care we expect from them.

Our team of care coordinators are responsible for managing individual customer cases, organising and synchronising care calls and ensuring the quality of care delivered to service users around Cardiff.

The senior management team includes company directors Kirsty Best and Lucy Jones, Registered Manager and Responsible Individual. Both are vastly experienced in the provision of home care services and regularly visit service users themselves, providing care services, as well as managing the company, organising staff training and ensuring all policies and procedures  are compliant with industry standards.